| New Mexico Hospital Ratings | ||||||||||||
| Healthgrades | 73% | 80% | 68% | 73% | 56% | 67% | 62% | |||||
| Leapfrog | NA | B | A | C | NA | NA | D | |||||
| US News and World Report Rating | NA | NA | NA | NA | NA | NA | NA | |||||
| Medicare Compare | 1 Star | 3 Star | 4 Star | 2 Star | 2 Star | 2 Star | 1 Star | |||||
| Section 1 | ||||||||||||
| Medicare Compare: Customer Service Questions | ||||||||||||
| Mountain View Regional Medical Center | Plains Regional Medical Center | Lovelace West Hospital | Presbyterian Hospital | Carlsbad Medical Center | Eastern New Mexico Medical Center | University of NM Hospital | NEW MEXICO AVERAGE | NATIONAL AVERAGE | ||||
| Patients who reported that their nurses “Always” communicated well | 70% | 79% | 74% | 76% | 77% | 74% | 75% | 82% | 80% | |||
| Patients who reported that their doctors “Always” communicated well | 74% | 78% | 73% | 78% | 79% | 75% | 77% | 84% | 82% | |||
| Patients who reported that they “Always” received help as soon as they wanted | 69% | 73% | 65% | 61% | 74% | 61% | 55% | 78% | 70% | |||
| Patients who reported that staff “Always” explained about medicines before giving it to them | 62% | 60% | 64% | 63% | 69% | 63% | 63% | 68% | 66% | |||
| Patients who reported that their room and bathroom were “Always” clean | 70% | 74% | 75% | 69% | 70% | 76% | 61% | 80% | 75% | |||
| Patients who reported that the area around their room was “Always” quiet at night | 55% | 62% | 55% | 56% | 60% | 56% | 48% | 66% | 62% | |||
| Patients who reported that YES, they were given information about what to do during their recovery at home | 87% | 88% | 85% | 86% | 86% | 86% | 86% | 87% | 87% | |||
| Patients who “Strongly Agree” they understood their care when they left the hospital | 53% | 51% | 52% | 50% | 44% | 45% | 50% | 57% | 53% | |||
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 69% | 65% | 66% | 72% | 63% | 66% | 65% | 77% | 73% | |||
| Patients who reported YES, they would definitely recommend the hospital | 72% | 62% | 69% | 73% | 55% | 65% | 71% | 77% | 72% |