| Phoenix Hospital | ||||||||
| Ratings | ||||||||
| Survey Year | ||||||||
| Healthgrades | 94% | 70% | 72% | 80% | 78% | 71% | 2019 | |
| Leapfrog | A | B | A | C | A | B/C | 2018/2019 | |
| US News and World Report Rating | 1 | 2 | 2/3 | 4 | NA | 4/5 | 2018/2019 | |
| Medicare Compare | 5 Star | 3 Star | 5 Star | 2 Star | 4 Star | 4 Star | 2018 | |
| Section 1 | ||||||||
| Medicare Compare: Customer Service Questions | ||||||||
| Mayo Clinic; Phoenix | Banner University Med Ctr; Phoenix | Banner Boswell Medical Center; Phoenix | St. Joseph Hospital; Phoenix | Banner Estralla Medical Center; Phoenix | Chandler Regional Medical Center; Phoenix | ARIZONA AVERAGE | NATIONAL AVERAGE | |
| Patients who reported that their nurses “Always” communicated well | 90% | 77% | 78% | 78% | 80% | 80% | 78% | 80% |
| Patients who reported that their doctors “Always” communicated well | 88% | 77% | 75% | 78% | 83% | 75% | 77% | 82% |
| Patients who reported that they “Always” received help as soon as they wanted | 83% | 69% | 69% | 63% | 64% | 64% | 67% | 70% |
| Patients who reported that staff “Always” explained about medicines before giving it to them | 74% | 64% | 63% | 61% | 68% | 64% | 64% | 66% |
| Patients who reported that their room and bathroom were “Always” clean | 84% | 65% | 68% | 69% | 67% | 65% | 71% | 75% |
| Patients who reported that the area around their room was “Always” quiet at night | 69% | 46% | 46% | 56% | 75% | 65% | 56% | 62% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 92% | 88% | 88% | 86% | 87% | 53% | 86% | 87% |
| Patients who “Strongly Agree” they understood their care when they left the hospital | 69% | 51% | 53% | 52% | 54% | 88% | 51% | 53% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 92% | 72% | 70% | 76% | 74% | 72% | 70% | 73% |
| Patients who reported YES, they would definitely recommend the hospital | 94% | 73% | 72% | 78% | 78% | 72% | 70% | 72% |