| Los Angeles Area Hospitals | |||||||||
| Ratings | |||||||||
| Survey Year | |||||||||
| Healthgrades | 84% | 82% | 81% | 85% | 84% | 79% | 75% | 2019 | |
| Leapfrog | A | C | B | A | A | A | B | 2018/2019 | |
| US News and World Report Rating | 1 | 2/3 | 3/5 | 4/8 | 5/10 | 5/10 | 13/28 | 2018/2019 | |
| Medicare Compare | 5 Star | 5 Star | 3 Star | 4 Star | 5 Star | 2 Star | 3 Star | 2018 | |
| Section 1 | |||||||||
| Medicare Compare: Customer Service Questions | |||||||||
| UCLA Medical Center | Cedar Sinai Medical Center | Keck Hospital | Hoag Memorial Presbyterian | Huntington Memorial | UC Irvine Medical Center | Kaiser Permamente | CALIFORNIA AVERAGE | NATIONAL AVERAGE | |
| Patients who reported that their nurses “Always” communicated well | 79% | 78% | 78% | 79% | 80% | 76% | 75% | 76% | 80% |
| Patients who reported that their doctors “Always” communicated well | 80% | 80% | 82% | 83% | 81% | 79% | 80% | 77% | 82% |
| Patients who reported that they “Always” received help as soon as they wanted | 65% | 65% | 62% | 62% | 65% | 64% | 63% | 63% | 70% |
| Patients who reported that staff “Always” explained about medicines before giving it to them | 64% | 60% | 62% | 64% | 62% | 59% | 61% | 63% | 66% |
| Patients who reported that their room and bathroom were “Always” clean | 77% | 72% | 70% | 76% | 77% | 71% | 67% | 72% | 75% |
| Patients who reported that the area around their room was “Always” quiet at night | 58% | 53% | 59% | 55% | 57% | 59% | 52% | 52% | 62% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 88% | 85% | 86% | 87% | 87% | 86% | 85% | 85% | 87% |
| Patients who “Strongly Agree” they understood their care when they left the hospital | 57% | 54% | 56% | 54% | 57% | 52% | 63% | 49% | 53% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 80% | 81% | 80% | 83% | 84% | 75% | 74% | 69% | 73% |
| Patients who reported YES, they would definitely recommend the hospital | 82% | 84% | 82% | 85% | 87% | 77% | 75% | 70% | 72% |